ISO 18091:2019

Apply For Services

ISO 18091:2019 is an international standard that provides guidelines for local governments on how to implement a quality management system based on the broader ISO 9001 standard

ISO 18091:2019 is an international standard that provides guidelines for the application of ISO 9001:2015 (Quality Management Systems) at the local government level. It offers a framework for local governments (municipalities, districts, and other local administrative authorities) to apply quality management principles in their management processes, improving the effectiveness and efficiency of their services, increasing citizen satisfaction, and enhancing overall governance.