IWA 33-2:2019

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"IWA 33-2:2019 - Guidelines for the management of water and wastewater utilities — Part 2: Customer relations."

IWA 33-2:2019 provides guidelines for managing customer relations in the context of water and wastewater utilities. This standard focuses on improving the interactions between utilities and their customers, ensuring effective communication, service delivery, and customer satisfaction. The guidelines aim to help utilities build trust with customers, handle complaints effectively, and provide high-quality services while maintaining transparency and responsiveness.