ISO/ IEC TS 20000-16

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ISO/IEC TS 20000-16 Information technology — Service managementPart 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1. Under publication. Final production steps (up to seven weeks).

ISO/IEC TS 20000-16 is a technical specification that provides guidelines for managing cloud services and integrating them into a Service Management System (SMS) aligned with the ISO/IEC 20000 series. Specifically, it is designed to help organizations that are involved in the provision of cloud services or that depend on cloud service providers, by offering best practices for managing the full lifecycle of cloud services within the context of IT Service Management (ITSM).