ISO 9004:2018

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ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

ISO 9004:2018 is an international standard that provides guidelines for achieving sustained success in an organization through the implementation of a quality management system (QMS). While ISO 9001:2015 focuses on the requirements for establishing a QMS, ISO 9004:2018 takes a broader and more strategic view, aiming for long-term success by focusing on continual improvement, customer satisfaction, and organizational performance