Certification
IEC 20000-1:2011 service management system
ISO/IEC 20000-1:2011 is a service management
system (SMS) standard. It specifies requirements for the service provider to
plan, establish, implement, operate, monitor, review, maintain and improve an
SMS. The requirements include the design, transition, delivery and improvement
of services to fulfil agreed service requirements.
Benefits Of ISO/IEC 2000-1:2011
Certification:
ISO/IEC 20000-1:2011 is an international
standard for IT service management (ITSM) that outlines best practices and
frameworks for delivering high-quality IT services.
·
Improved
Service Quality
·
Increased
Customer Satisfaction
·
Enhanced
Efficiency
·
Risk
Management
·
Alignment
with Business Goals
·
Improved
Communication
·
Continuous
Improvement
·
Competitive
Advantage
·
Standardized
Processes
·
Regulatory
Compliance
Implementing ISO 20000-1:2011 can significantly contribute to
the overall effectiveness and professionalism of an organization’s IT service
management capabilities.
Service Related FAQ
• What is ISO?
ISO is an independent, non-governmental organization that develops and publishes international standards.
• What are ISO standards?
ISO standards are voluntary frameworks that help organizations run more smoothly.
• What are the benefits of ISO certification?
ISO certification can help businesses improve their quality, efficiency, and environmental performance.
• Is ISO certification required?
No, ISO certification is voluntary. However, many suppliers and governments require ISO certification for their partners.
• How do I get ISO certification?
To get ISO certification, you need to implement the standard and pass a certification audit.
• How long is ISO certification valid for?
ISO certification is valid for three years, with surveillance audits every two years.
