System Certification
ISO 10002 :2018 Quality Management - Customer Satisfaction Certification
ISO 10002 - Quality Management - Customer Satisfaction
Certification. You can turn unhappy customers into positive business
opportunities with effective complaints management. Satisfied customers are
your best ambassadors
Benefits Of ISO
10002:2018 Certification:
ISO 10002:2018
provides guidelines for managing complaints related to products and services
within an organization.
1. Improved Customer
Satisfaction
2. Enhanced Customer
Loyalty and Retention
3. Consistent and
Systematic Approach
4. Better
Understanding of Customer Needs
5. Continuous
Improvement
6. Enhanced Reputation
and Brand Image
7. Compliance and
Reduced Legal Risks
8. Better Internal
Communication and Accountability
Overall, ISO 10002:2018 benefits organizations
by improving customer relations, fostering a culture of continuous improvement,
and enhancing organizational effectiveness.
Service Related FAQ
• What is ISO?
ISO is an independent, non-governmental organization that develops and publishes international standards.
• What are ISO standards?
ISO standards are voluntary frameworks that help organizations run more smoothly.
• What are the benefits of ISO certification?
ISO certification can help businesses improve their quality, efficiency, and environmental performance.
• Is ISO certification required?
No, ISO certification is voluntary. However, many suppliers and governments require ISO certification for their partners.
• How do I get ISO certification?
To get ISO certification, you need to implement the standard and pass a certification audit.
• How long is ISO certification valid for?
ISO certification is valid for three years, with surveillance audits every two years
